A loss of electricity may affect the whole street, one property, one floor, or only a group of sockets or lights. That distinction matters. TRACEFORM provides 24/7 fault finding for complete and partial power loss. Before calling, safely check whether neighbours or street lighting are also affected and whether only one part of your property is off. Do not open the consumer unit or meter equipment. If there is heat, smoke, a burning smell, water ingress or visible damage, keep clear and treat it as urgent.
Whole-property loss versus partial loss
If nearby properties are also without power, the problem may be on the electricity network rather than within your installation. If only your property is affected, or some circuits still work, an internal fault or operated protective device is more likely and an electrician may be needed. Partial power can look like sockets working upstairs but not downstairs, lights working while socket circuits are off, or one commercial zone losing supply while others remain live.
What you can observe safely
Use a torch rather than candles. Check only what is visible without removing covers: the extent of the outage, whether a labelled switch has moved, what appliance or event immediately preceded it, and whether there are unusual sounds or smells. Avoid an improvised extension lead from an unaffected circuit, especially across wet areas, doors or public walkways. Do not keep resetting a switch that will not remain on.
Assessment and restoration
The electrician confirms whether the issue appears to be with the incoming supply or the installation, identifies affected circuits, checks for signs of damage and tests methodically. Restoration is not simply a reset: power is returned only where the circuit can be used safely. A defective circuit or item may need to remain isolated while healthy parts of the installation are restored.
Homes and business premises
For homes, tell us about anyone who relies on powered medical or mobility equipment and contact the relevant support or network service as needed. For businesses, identify critical systems, refrigeration, alarms or customer areas without assuming they can be re-energised. The electrician may plan isolation around occupancy and operations, while the responsible person decides business-continuity measures.
After attendance
You will receive an explanation of the identified cause, what has been restored or isolated, and any follow-on action. If the evidence points to the network or metering side rather than your installation, you may need to contact the relevant provider. If remedial work is required, its scope should be agreed rather than inferred from the callout.
